Click on some of the most frequently asked questions below to see if we have your answer.

How can I place an order for custom kidswear at KolorfulKidzCustoms?

To place an order, simply browse our website and select the desired product from our collection of tutu sets, custom shoes, denim sets, and custom jackets. Choose your preferred design, size, and customization options, and add the item to your cart. Proceed to checkout, provide the necessary information, and complete your purchase. We'll take care of the rest!

How long does it take to process and ship my order?

We strive to process and ship orders as quickly as possible. Please allow approximately 2-3 weeks for production and processing time for custom orders.

  • Processing time is typically between 7-10 business days for all orders.
  • Once your orders have been processed, please allow another 2-7 business days for the orders to be delivered.

We will ship it out using your chosen shipping method and you will receive a confirmation email with tracking information to keep you updated on the status of your shipment.

How can I track my order?

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment through the selected shipping carrier's website.

 Can I request specific customization or design options?

Absolutely! We love bringing your unique vision to life. During the ordering process, you'll have the opportunity to provide specific customization details or design requests. Our team will work closely with you to create a one-of-a-kind piece for your child.

What sizes are available for your products?

We offer a wide range of sizes to cater to children of all ages. Our size options typically include newborn, infant, toddler, and children sizes. Please refer to the size chart provided on the home page to determine the best fit for your child.

What materials are used for your custom kidswear?

At KolorfulKidzCustoms, we prioritize quality and comfort. Our products are crafted using carefully selected materials such as premium tulle and soft shirts for tutu sets, premium fabric for denim sets and jackets, and durable materials for custom shoes. We ensure that each item is made with the utmost attention to detail to provide a comfortable and stylish experience for your child.

How do I care for my KolorfulKidzCustoms products?

To keep your custom kidswear in pristine condition, we recommend following the care instructions provided with each item. Generally, we suggest gentle hand washing or machine washing, inside out on a delicate cycle with cold water for shirts and denim. Hang or lay flat to dry, and avoid using harsh detergents or bleach. For custom shoes, wipe gently with a damp cloth to clean. Tutus can be steam-cleaned.

What is your return/exchange policy?

Because all items are custom made as well as made to order, we don't accept returns unless there’s a mistake made on our end(misspelled name, wrong age, etc.). We want you to be completely satisfied with your purchase, so if for any reason you are not happy with your KolorfulKidzCustoms product, please contact our customer support within 10 days of receiving your order. We will gladly assist you with finding a suitable solution to ensure your satisfaction. Also, please note that once items are shipped, the carrier is responsible for any lost or late packages. All claims should be filed with them.

Do you offer wholesale or bulk ordering options?

Yes, we do offer wholesale and bulk ordering options for select products. If you are interested in wholesale purchases or placing a bulk order, please reach out to our customer support team. We will be happy to provide you with further information and discuss your specific requirements.

Do you offer rush shipping/rush orders?

Yes, we do accept rush orders for our custom kidswear. If you need your order within 5 days, we can accommodate this request for an additional rush fee of $30. To place a rush order, please contact our customer support team directly at kolorfulkidzcustoms.com to ensure your request is processed promptly.

If you have any further questions or need assistance, please don't hesitate to reach out to our friendly customer support team. We are here to provide you with an exceptional shopping experience at KolorfulKidzCustoms.